HR Done Differently · Adelaide-based, Australian-owned · Trusted by 500+ SMEs since 2009
Decision 02 · By BespokeHR
Stay
supported.
The senior HR partner you'd actually ring at 4pm on a Thursday. Prepaid hour packs, same business day response. No retainer lock-in. One phone number. Real answers, not a referral.
Same day
Response from a principal, every time
12 mth
Validity on every hour pack
No
Lock-in, no monthly retainer
Senior
HR practitioners, not a call centre
What this covers
The questions
that land every week.
Once the foundations are in place, what most businesses actually need is a senior person they can ring when something lands. A pack of hours gives you that, without the full-time HR salary.
Clients ring us about
✕
An underperformance conversation.
✕
Whether a casual should be made permanent.
✕
Reading an award clause we don't recognise.
✕
How to run a workplace investigation.
✕
A resignation we didn't see coming.
✕
A difficult redundancy conversation.
The pattern
Each of these is small on its own. All of them, this year, add up to the full-time HR role you don't need. Prepaid hours give you senior cover for the price of a bad hire.
Experience when it matters. Not a monthly bill when it doesn't.
The packs
Hours.
Draw as you need them.
Buy a pack, use it over 12 months, draw down a quarter-hour at a time. Nothing to cancel. When it runs out, buy another. All prices exclude GST.
10-Hour Help Desk Pack
10 hours purchased upfront. Covers award and EA queries, pay rates, classification support, NES interpretation, day-to-day HR questions. Valid 12 months.
$3,750
+GST
20-Hour Help Desk Pack
20 hours purchased upfront. Same coverage, double the runway. Preferred by businesses with 25 to 100 staff who want senior HR on call throughout the year.
$7,000
+GST
One-Off Support
Hourly rate. Minimum 3-hour engagement, then 15-minute increments. Use for a one-off project, a specific question, or when the Help Desk pack is between renewals.
$400
+GST per hour
Onsite Visit
On-site support at your premises. Call-out fee plus hourly rate, minimum 3-hour period. Travel and accommodation charged as incurred over 15km from the Adelaide CBD.
$250
+GST call-out
Why clients stay
A senior partner.
Not a call centre.
We're a small, senior team. Deliberately. Every client works directly with HR practitioners who have operated at a commercial level, not graduates learning on your account or a different person each time you ring.
You get consistent, senior advice from people who understand the real pressures of running a business, and who are invested in your outcome.
Who this suits
Businesses with 15 to 150 people who have outgrown DIY HR but aren't ready for a full-time in-house team. Growing fast enough that compliance and people questions land regularly, but not every day.
Industries we support most often: professional services, trades, healthcare, manufacturing, technology, retail. If your business pays people in Australia, we can help.
The invitation
Senior HR,
one phone number.
The partner you'd actually ring at 4pm on a Thursday.
Fifteen minutes with a principal. We'll walk through what you've got, where the gaps are, and whether a 10-hour or 20-hour pack fits.
No obligation. No lock-in. No pitch deck.